Returns + Exchanges

Return/Exchange Policy
 
Violet Rowe believes in standing behind our merchandise.  Our goal is happy customers that are satisfied & confident in their purchases….again & again.
 Returns/Exchanges
    • Items must be UN-WORN, UN-WASHED, with TAGS STILL ATTACHED to be returned/exchanged.
    • Returns & exchanges will be accepted within 30 days of purchase for a full refund to the original form of payment.
    • Online purchases may be returned to your nearest Leela & Lavender/Violet Rowe location with order confirmation receipt within 30 days of purchase. 3rd party payments (ex paypal or sezzle) used during online purchase will be credited back to a credit card of your choice in store as we cannot fulfill the refund back to these 3rd party vendors in store.  If you use Sezzle as a form of payment for your online order & return in store for a full refund, there will be no changes to your payment plan on Sezzle as you still need to pay off the original order.
    • Online purchases may be returned thru the mail using the carrier of YOUR choice.  
Return or exchange items in person at our Violet Rowe location or ship to:
Violet Rowe
5143 51st Ave S Ste 114
Fargo, ND 58104
Shipping Charges: Unfortunately, we cannot refund shipping charges.
ALL CLEARANCE ITEMS ARE FINAL SALE.
Once the return/exchange is received we will contact you to let you know it has arrived and initiate the refund/exchange.  
For exchange, please note on your packing slip what size you would like to exchange for - if we have the size you need we will ship out to you!  If we are out of stock, we will issue a refund.
You will see the refund apply to your bank account within 2 - 7 business days.  
Buyers are responsible for return shipping charges and the original shipping costs are not refundable.  We do not provide return labels.
 
Shipping
Online purchases are processed within 24-36 hours of order being placed online and shipped Monday - Friday.  Orders placed on the weekend will be processed the next business day.   
    Violet Rowe is driven by above & beyond customer service.  It is our objective that every purchase is a perfect fit for YOU.